Workshops Offered:

• Call Center Training Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. Call Center Training will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce more happy customers.
  Call Center Training helps lower costs and reduce turnover. Participants learn the skills to improve productivity and performance. This will produce a positive environment throughtout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and keep their skill-set at a high level.

• Cyber Security 101 This workshop is designed for everyone young & old to learn the basic fundamentals to keep their private data private. Learn about the dark web. Know the differences’ between black hat threats versus a white hat. As technology grows so does the potential for security breaches to infiltrate our personal data. The workshop expands your knowledge related to cyber security in today’s digital world.

• Business Ethics Companies need to focus on implementing uniform ethical standards and rules throughout their organizations. Every organization needs a Code of Ethics, a Code of Conduct, policies and procedures which incorporate the business vision. This workshop provides your employees and managers the tools to help direct your organization’s leaders toward managing and developing ethics program.

• Business Etiquette
  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?
  This workshop examines the basics, most importantly to be considerate of others, dress / appearance, the workplace versus social situations, business meetings, proper introductions and the “handshake”, conversation skill/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
  Let’s face it: we’ve all had those embarrassing etiquette gaffes. The Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

• Train The Trainer Are you are preparing to be a professional trainer, or someone who does a bit of training as a part of your job? In any event you want to be prepared. In this workshop participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.The Train-The-Trainer provides participants with the skills to help them deliver engaging and compelling workshops or technical training. Skills such as facilitating, needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.

• Custom Design & Delivery Each business or organization has unique challenges and opportunities. Susan will specifically design and author materials to address the objectives and capacities of your organization. She can deliver in house training that has been developed by your learning team.